Managed IT Services and IT Support in Vancouver
> What is Managed IT Services?Many small and medium-sized businesses require a computer network and IT infrastructure, but lack the time, resources or expertise to maintain the technology for optimal efficiency and reliability. Rather than spending the time managing the hardware, they would much rather focus on their own core business, whatever it may be.
For this reason, Netdigix offers a comprehensive suite of managed services that are custom-tailored around the specific IT needs of your small or medium-sized business.
Our managed IT services include:
- Network and server maintenance (Linux and Windows)
- Server management, including load balancing and application servers
- Web hosting services
- Around the clock monitoring and support of your network and computer systems
- Wireless and firewall management
- Proactive network monitoring
- Software installation
- On-site technical support
> Managed IT Services Free AssessmentContact us today to schedule a hassle-free, no obligation assessment of your IT infrastructure and support needs.
> Why Choose Netdigix?IT managed services at Netdigix begin with a complimentary on-site professional consultation wherein we discuss your exact needs and the precise configuration for your unique network infrastructure. From there, we provide remote proactive monitoring and on-site technical support to maximize uptime, addressing possible issues before they become problems.
We understand that reliability is critical and we make the experience as seamless as possible. At Netdigix we offer around-the-clock coverage, extensive expertise, guaranteed response times, and most importantly, peace of mind. We work to ensure that your business continues to operate at peak performance, empowering you to concentrate on your goals and successes.
Fixed Price Contracts
When you sign a contract for our Complete Care or Basic Care managed services package, there are no surprises, hidden fees and no escalating support costs.
Experts in IT
Backed by our strategic partnerships, our team of specialists offer technical expertise across a wide range of industries to address your particular IT needs.
Quarterly Management Meetings
At quarterly meetings with our Management and Solution Architects we review your IT needs and strategize together, to improve your environment overall.
We work hard to ensure your machines are online and always up to date, addressing potential issues before they become problems.
Guaranteed Response Times
No more waiting around for a technician. Both our Complete Care and Basic Care contracts guarantee you a response from our technical support team.
Microsoft Silver Partner
Netdigix has been officially certified by Microsoft to provide its products and services and we have 24-hour access to Microsoft Support for additional assistance.
24x7 Help Desk Support
Following the industry’s best practices for service management, our support desk is keen to help 24 hours a day, 7 days a week.
Our change management processes ensure you are always kept aware of any changes or outages to your business’s critical infrastructure, providing you peace of mind.
Contract & Renewal Management
Never miss another expiration date. Track renewal dates for domains, SSL certificates, equipment warranties, vendor support contracts and more to keep your environment fully supported.
> Our Managed IT Services Packages
- Responsive IT Support
Our helpdesk and team of engineers are available to assist with all you support needs. Remote support is a click away!
- Essential IT Services
Flexible and Customized solutions allow you to select and combine only the services that meet the specific needs of your business.
- Proactive IT Services
Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.
- Managed Basic Care
The Basic Care package offers proactive monitoring and full IT infrastructure management, providing peace of mind with coverage during regular business hours. This is the more cost-conscious choice.
- Managed Complete Care
Enjoy the greatest level of protection with true around the clock coverage. We will go on-site to resolve your most critical issues 24 hours a day, 7 days a week, 365 days a year.
- Supplemental IT Services
Leverage our Expertise and Tools: Ensure assistance when required in specialized or advanced areas or as simple as vacation staffing as required.
> Service Areas
- New Westminster
- Port Coquitlam
- Port Moody
- North Vancouver
- West Vancouver
- Pitt Meadows
- Maple Ridge