Responsive IT Support Packages in Vancouver Canada

Approximately 7 in 10 end-user organizations today contract with a MSP for some or all of their technology needs, according to a recent survey report published by CompTIA.

The CompTIA study found 46% of the current users of MSPs have reduced their annual IT expenditures by 25% or more as a result of their shift to managed services, with 13% experiencing 50% or more IT savings.

These savings and other business benefits have driven 62% of the current users of MSPs to plan to increase the proportion of their IT operations managed by MSP over the next two years.


> Responsive IT Support Features

  • Guaranteed Response Times: With our Responsive Hourly Support Packages you get guaranteed response times for as little as 5 hours a month in bulk.
  • IT Health Report: Receive a quarterly report on the health of your technology, including Network Health, Warranty, and Life-cycle Management reports.
  • IT Health Dashboard: Get a real time view into the status of your business’s IT with our enterprise class monitoring & management solution.
  • IT Responsive Support: Our help-desk and team of engineers are available to assist with all your support needs. Remote support is a click away!


> Responsive IT Support Benefits

  • Avoid IT emergencies: Our Network Operations Center will help resolve issues before they impact your business.
  • Improve Productivity: Give your employees and customers an improved user experience on your network.
  • Save Money: Basic Reports to help you plan to have the most cost effective and efficient IT solutions.


> Responsive Hourly IT Support Packages

For customers who wish to have IT assistance on an as-needed basis, our monthly hourly packages provide industry-leading guaranteed response times at fixed hourly rates.

Our block hour contracts are available for as little as a 5 hour a month commitment.

We can custom tailor our packages with Weekly or Monthly scheduled site visits to ensure your hours are used and provide your employees with routine assistance.


> What makes our Help Desk unique?

At Netdigix we have years of experience in Enterprise and Small Business Support, from process planning to automated systems design. We use these experiences as leverage to create a User Friendly Help Desk, with the latest in Help Desk Software.


> Guaranteed Response Times

Core to our business is providing guaranteed response times for all of our Managed Services Customers. By setting these response times, we are able to appropriately work with our customers and our Help Desk staff to work with common expectations around Service Management and Delivery.

Managed Response Times

Managed Response Times


> Help Desk Process

Ensuring a consistent method of engagement between our clients and our support desk, is one of the key ways we are able to deliver our guaranteed response times.

Help Desk Process

Help Desk Process

> Responsive IT Support Free Assessment


If so, contact us today to schedule a hassle-free, no obligation assessment of your IT infrastructure and support needs.

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