1-877-518-6695 Contact UsRequest HelpClient Login

IT Managed Services Basic Care in Vancouver

The Basic Care package offers proactive monitoring and full IT infrastructure management, providing peace of mind with coverage during regular business hours. This is the more cost-conscious choice.

> Managed Server Basic Care Features:

  • Business Hour Guaranteed Response Times
  • Managed Pro-active monitoring of core services.
  • Monthly Scheduled Automated Patch Management
  • Automated maintenance: disk defrag, temp file cleanup, antivirus and spyware scans, security patching.
  • Onsite Hardware troubleshooting (purchased through Netdigix or certified by Netdigix with vendor warranty)
  • Discount hourly rates on projects and support
  • Asset inventory of all server hardware and software installed
  • Server and Software License and Warranty Management.
  • Annual IT strategy planning with Senior Technology Architect
  • Quarterly Data Backup file recovery testing.
  • Daily Backup Verification
  • Adding and removing users on the server
  • Monthly remote server maintenance health check
  • Quarterly Onsite Physical Server Inspection
  • Access to Online Ticketing System
  • 8AM to 5PM Service
  • Symantec Endpoint Anti-virus Software
  • Access to Business Critical Microsoft Support through Netdigix partnership.
  • Netdigix Email Spam and Virus Forwarding and email queuing service for Microsoft Exchange
  • Per user support

> Managed Network Basic Care Features:

  • Business Hour Guaranteed Response Times
  • Onsite Hardware troubleshooting (purchased through Netdigix or certified by Netdigix with vendor warranty)
  • Discount hourly rates on projects and support
  • Asset inventory of all hardware and software installed
  • Annual IT strategy planning with Senior Technology Architect
  • Firewall Rule Change Management and rule backups.
  • Access to Online Ticketing System
  • Business Hour Support
  • Per user support

> Managed Desktop Basic Care Features:

  • Business Hour Guaranteed Response Times
  • Automated desktop maintenance and security patching
  • Onsite Hardware troubleshooting (purchased through Netdigix or certified by Netdigix with vendor warranty)
  • Discounted hourly rates on projects and support
  • Asset inventory of all desktop hardware and software installed
  • Annual IT strategy planning with Senior Technology Architect
  • Automated Warranty and Licensing expiration tracking
  • Access to Online Ticketing System
  • 8AM to 5PM Service Onsite Service
  • Unlimited Remote Support
  • Symantec Endpoint Anti-virus Software
  • Netdigix Email Spam and Virus Forwarding and email queuing service for Microsoft Exchange
  • Support for office applications (word, excel, outlook, power-point)

> Free Assessment

Contact us today to schedule a hassle-free, no obligation assessment of your IT infrastructure and support needs.