A growing number of consumers have abandoned their traditional landline telephones in favour of relying entirely on their cell phones and online communications. While consumer-oriented Voice over Internet Protocol (VoIP) services can be terrific for significantly reducing long distance charges and other fees, they are largely inadequate in an enterprise environment. Businesses need the far more robust feature set offered by RingCentral.
Trusted by over 350,000 organizations around the globe, RingCentral is a cloud-based phone system that goes beyond the simple delivery of calls over the Internet to empower businesses with the tools they need to work smarter and more efficiently.
As an integrated communications system, RingCentral allows customers to choose how they would like to contact you, whether that’s with a traditional voice call or via email, text messaging, social media, or even web chat. RingCentral integrates with the tools you are already using, including Gmail, Outlook, Salesforce, Zoho, Zendesk and Desk.com. You can make calls without ever leaving the program.
The RingCentral auto attendant works in the cloud as a virtual receptionist, automatically answering calls to your main line 24 hours a day, 7 days a week. The greeting can be customized based on the date, time of day, or even by the caller ID information. Callers are intelligently routed to the appropriate employee or department. Your account manager can even modify any auto attendant settings remotely with the easy to use RingCentral mobile app.
If your employees and departments have different extensions off your main line, you are already utilizing what is called a private branch exchange, or PBX. This telephone switching system can involve a lot of expensive hardware and maintenance, not to mention a dated model of functionality.
With RingCentral, you can leverage a cloud-based PBX solution to access all the PBX capabilities you need but without complicated and expensive equipment. The virtual PBX eliminates the need for on-site technical specialists to manage a physical PBX system in your office. Since you are no longer tied down to a physical landline, employees can access the RingCentral system not only through traditional desk phones, but also through the free soft phone for Mac or PC, as well as via mobile devices, including BYOD. This is perfect for professionals who work remotely and travel on business, maintaining a seamless connection with customers, colleagues and partners.
RingCentral Office provides core cloud-based phone and fax services. Upgrading to RingCentral Professional unlocks the option of forwarding calls from a toll-free or local number to an existing phone, while RingCentral Fax adds the ability to send and receive faxes online too. For customers with a more modest budget, RingCentral is also available on a pay-per-minute plan.
With the ability to use a cell phone as a business phone, support for teleconferencing and video calls, a sophisticated virtual receptionist, and a cloud PBX at a fraction of the cost of a physical system, RingCentral is the ideal VoIP solution for your business. Call us today to get set up.